NanoHealth

Privacy Policy

Orange Stars Private Limited ("Orange Stars" or "we," "us," or "our") in association with NanoHealth ("Service Provider"), is committed to maintaining the highest standards of secure transactions and customer information privacy. This Privacy Policy outlines our information gathering, storage, usage, and dissemination practices.

By accessing, browsing, or using the Orange Stars platform and services (collectively, the "Platform"), you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to our Terms of Use.

1. Collection of Personally Identifiable Information and Other Information

1.1 Information You Provide

When you use the Orange Stars Platform, we collect and store your personal information provided by you from time to time. Our primary goal is to provide you a safe, efficient, smooth, and customized experience for health screening and occupational medicine services.

In general, you can access the Platform without revealing personal information. However, to utilize our services, we require certain information:

• Account Registration Information: Email address, name, phone number, date of birth, gender, and occupational detailsPoint one describing a term or condition.
• Health Screening Information:Medical history, health assessment results, biometric measurements, and diagnostic information
• Payment Information:Billing address, credit/debit card details, payment instrument information, and transaction history
• Contact Details: Business address, workplace location, and emergency contact information

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform. Where possible, we indicate which fields are required and which are optional.
You have the option to withdraw consent at any time, and we reserve the right not to provide services for which such information is necessary.

1.2 Automatically Collected Information

We automatically track certain information about you based on your behavior on the Platform:

• Technical Information:Browser type, operating system, IP address, and device identifiers
• Access Information:Pages visited, time spent on pages, links clicked, and search queries
• Referral Information: URLs you came from and URLs you go to next
• Call and Transaction Logs:Call and Transaction Logs

We use this information to conduct internal research on user demographics, interests, and behavior to better understand, protect, and serve you. This information is compiled and analyzed on an aggregated basis.

1.3 Information from Communications

If you post messages on our message boards, chat rooms, feedback sections, or send us personal correspondence (emails, letters, documents), we will collect and retain such information as necessary to:

• Resolve disputes
• Provide customer support and troubleshoot problems
• Maintain communication records as per regulatory requirements
• Ensure service quality and compliance

2. Use of Personal Information and Profile Data

2.1 Primary Uses

We use your personal information to:

• Provide health screening services and occupational medicine assessments
• Facilitate health examinations and diagnostics
• Generate health reports and recommendations
• Process payments and manage billing
• Send service-related communications and updates
• Maintain accurate health records for your treatment continuity
• Resolve disputes and provide customer support

2.2 Marketing and Communications

We may use your contact information to:

• Send you offers based on your previous screening results and health interests
• Inform you about online and offline offers, products, services, and updates related to occupational health
• Customize your user experience based on your preferences

To the extent we use your personal information to market to you, we will provide the ability to opt-out of such uses.

2.3 Service Improvement and Analytics

We use demographic and profile data to:

• Detect and protect against error, fraud, and other criminal activity
• Measure consumer interest in our products and services
• Customize user experience and Platform functionality
• Analyze patterns in health screening data (in aggregated, de-identified form)
• Comply with regulatory and statutory requirements
• Maintain call logs and IP logs for service delivery analysis
• Ensure compliance with workplace health standards

All call logs are stored securely and may only be accessed by authorized employees or designees on a need-to-know basis for specific purposes.

3. Cookies and Tracking Technologies

3.1 Use of Cookies

A "cookie" is a small piece of information stored by a web server on your web browser for later retrieval. We place both permanent and temporary cookies on your computer's hard drive.

Our cookies do not contain any of your personally identifiable information. We use cookies to:

• Help analyze web page flow and measure promotional effectiveness
• Promote trust and safety on the Platform
• Remember your preferences and allow you to enter your password less frequently during a session
• Provide information and services targeted to your interests
• Maintain session continuity and improve user experience

Most cookies are "session cookies," automatically deleted from your hard drive at the end of a session.

3.2 Your Cookie Choices

You are always free to decline our cookies if your browser permits, although declining cookies may prevent you from using certain features on the Platform and may require you to re-enter your password more frequently.

3.3 Third-Party Cookies

You may encounter cookies or similar devices on certain pages of the Platform placed by third parties (such as analytics providers or content partners). We do not control the use of cookies by third parties. Please review their respective privacy policies for information about their practices.

4. Sharing of Personal Information

4.1 Service Provider Sharing

Orange Stars shares personal information with NanoHealth and other authorized service providers to:

• Provide the health screening and occupational medicine services you request
• Process and analyze health assessment data
• Generate health reports and recommendations
• Facilitate communication and follow-up care
• Detect and prevent identity theft, fraud, and other potentially illegal acts

All service providers are bound by confidentiality agreements and must adhere to applicable data protection laws.

4.2 Corporate Sharing

We may share personal information with our other corporate entities and affiliates to:

• Provide integrated services
• Detect and prevent fraud and identity theft
• Correlate related or multiple accounts to prevent service abuse
• Facilitate joint or co-branded services you request

These entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

4.3 Legal Compliance and Safety

We may disclose personal information if required to do so by law or if we have a good faith belief that such disclosure is reasonably necessary to:

• Comply with legal process, court orders, or subpoenas
• Respond to law enforcement requests
• Enforce our Terms of Use or Privacy Policy
• Protect the rights, property, or personal safety of Orange Stars, its employees, users, or the general public
• Address violations of applicable laws or regulations

4.4 Business Transfers

In the event that Orange Stars (or substantially all of its assets) is acquired by, merged with, or undergoes restructuring or reorganization, your personal information may be transferred as part of that transaction. The acquiring entity will be obligated to adhere to this Privacy Policy and applicable data protection laws.

4.5 Restrictions on Sharing

We will not sell, rent, or lease your personally identifiable information to unauthorized third parties without your explicit consent, except as required by law or as described in this Privacy Policy.

5. Data Security and Protection

5.1 Security Measures

Orange Stars implements stringent security measures to protect against loss, misuse, and alteration of information under our control:

• Secure Socket Layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security audits and vulnerability assessmentsy
• Secure storage of data in compliance with healthcare data protection standards
• Password protection and multi-factor authentication options
• Secure servers for account information access and changes

5.2 Data Retention

We retain your personal information for as long as necessary to:

• Provide services you request
• Comply with legal obligations and regulatory requirements
• Resolve disputes
• Enforce our agreements
• As required by occupational health and medical record retention laws (typically 5-7 years or as mandated)

5.3 Security Limitations

Please note: No method of transmitting or storing data can be guaranteed to be 100% secure. While we strive to protect your personal information using industry-standard practices, we cannot ensure the absolute security of any information you transmit to us through the Platform or in connection with our services.

5.4 Reporting Security Concerns

If you believe your interaction with us is no longer secure (for example, if you suspect your account has been compromised), please immediately notify us by contacting our security team using the information provided in the "Contact Us" section below.

6. Health Information and Medical Records

6.1 Electronic Health Records (EHR)

Information you provide and health assessment results are documented in your Electronic Health Records (EHR) within our secure system. Your EHR will be:

• Available for your future treatment and health assessments
• Accessible to authorized healthcare professionals for continuity of care
• Maintained in accordance with healthcare confidentiality standards
• Protected under applicable medical record protection laws

6.2 Data Accuracy and Updates

We request all users to update us on any changes to their personal information and EHR at any point in time by:

• Contacting us via phone, email, or postal mail
• Logging into your account to view and update information directly
• Notifying us of medical or health-related changes

Although we attempt to ensure the integrity and accuracy of EHR records, we make no guarantees regarding complete correctness or accuracy. It is possible that records could include typographical errors, inaccuracies, or other errors, and that unauthorized additions, deletions, and alterations could be made by third parties.

If you identify any inaccuracy in your records, please inform us immediately so that corrections can be made.

7. Communications and Notifications

7.1 Service Communications

You consent to receive communications regarding Orange Stars services through valid modes including, but not limited to:

• Email messages
• Short Message Service (SMS)
• In-app notifications
• Phone calls
• Other electronic communication channels

7.2 Marketing Communications

We may send promotional and marketing-related communications only with your consent.
You have the right to opt-out of non-essential communications at any time.<

To remove your contact information from all Orange Stars and NanoHealth promotional lists and newsletters, please email us at the contact address provided below or adjust your preferences in your account settings.

7.3 Mandatory Notifications

Certain communications regarding service updates, security alerts, legal notices, or health-related information may be mandatory and cannot be opted out of, as they are necessary for:

• Service delivery
• Legal compliance
• Your health and safety
• Regulatory requirements

8. Third-Party Advertising and Analytics

8.1 Advertising Services

We use third-party advertising companies to serve ads when you visit our Platform. These companies may use information (excluding username, address, email, or phone number) about your visits to our Platform and other websites to provide advertisements about goods and services of interest to you.

8.2 Analytics Services

We use third-party analytics services to understand Platform usage patterns and user behavior. These services may set their own cookies and tracking technologies on the Platform.

8.3 Third-Party Policies

We are not responsible for the privacy practices of third-party advertisers or analytics providers. We encourage you to review their respective privacy policies directly.

9. User Consent and Policy Changes

9.1 Consent

By using the Orange Stars Platform and/or providing your information, you consent to:

• Collection and use of your information as described in this Privacy Policy
• Sharing of your information with NanoHealth and authorized service providers
• Processing of health assessment and occupational medicine services
• All other uses outlined in this Privacy Policy

9.2 Policy Updates

9.2 Policy Updates We reserve the right to change, modify, or update this Privacy Policy at any time. We will post changes on this page and may send you notification of significant changes. Your continued use of the Platform after such changes constitutes your acceptance of the updated Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. Data Integrity, Correction, and User Rights

10.1 Accessing Your Information

You have the right to access and review the personal information and health records we maintain about you. You can do this by:

• Logging into your account on the Platform
• Requesting a data export by contacting us
• Submitting a formal data access request

10.2 Correction and Updates

You have the right to correct, update, or delete inaccurate or outdated information. Please notify us of any changes to your:

• Personal details
• Health information
• Contact information
• Occupational details
• Any other EHR information

10.3 Data Deletion and Retention

You may request deletion of your personal information, subject to:

• Legal obligations to retain certain health records (typically 5-7 years)
• Ongoing contractual obligations
• Regulatory and compliance requirements
• Legitimate business purposes

10.4 Your Privacy Rights

Depending on your location and applicable laws (including India's Information Technology Rules 2011 and healthcare regulations), you may have additional rights including:

• Right to access your personal information
• Right to correct or rectify information
• Right to restrict processin
• Right to withdraw consent
• Right to file a complaint with relevant authorities

11. Contact Us

For any questions, concerns, grievances, or requests regarding this Privacy Policy, your personal information, or our privacy practices, please contact us:

Orange Stars Private Limited

Email: [contact@orangestars.in] / [privacy@orangestars.in]

Phone: [Your contact phone number]

Address: [Your registered address in Bellary, Karnataka]

Data Protection Officer: [Name / Designation]

NanoHealth Service Support: contact@NanoHealth.in

12. Grievance Redressal

If you have any concerns or grievances about our handling of your personal information or this Privacy Policy, we have established a grievance redressal mechanism:

• First Level: Contact our customer support team with details of your concern
• Second Level: Escalate to our Data Protection Officer for investigation
• Third Level: Formal complaint submission with detailed documentation Right to restrict processin
• Resolution Timeline: We aim to resolve all grievances within 30 days Right to withdraw consent

You also have the right to file a complaint with the relevant data protection authority or occupational health regulator if you believe your rights have been violated.

13. Compliance

This Privacy Policy is designed to comply with:

• Information Technology Act, 2000 (ITA, 2000)
• Information Technology Rules, 2011
• Sensitive Personal Data or Information Rules
• Occupational Safety, Health and Working Conditions Code, 2020
• Healthcare Data Protection Regulations
• State and Central Regulations applicable to healthcare services

This Privacy Policy reflects Orange Stars' commitment to protecting your privacy while delivering comprehensive occupational health screening and preventive healthcare services in assoication with NanoHealth.